null Skip to main content

Booking & Deposit Policy

Booking & Deposit Policy – How We Schedule, Secure, and Protect Your Holiday Installation

Holiday lighting relies on timing, weather, and limited seasonal availability. This policy explains how bookings are secured, how deposits work, how refunds and credits are handled, and what happens when weather or access issues arise. Our goal is to give every family a clear, fair, and predictable experience.

HOW YOUR BOOKING IS SECURED

Your installation is officially secured when TwinkleTask receives one of the following:

  • Full payment at checkout
  • A standard 50% deposit collected through our “No Credit Card Needed – Get Started” path

Your installation is not confirmed until at least 50% of your total is received.

PAY IN FULL – REFUND RULES

If you pay in full at checkout, your payment includes the standard 50% deposit.

  • Cancellations more than 72 hours before installation may receive a refund of the portion above the deposit
  • The deposit portion is non-refundable but may receive a one-time seasonal credit
  • Cancellations inside 72 hours are fully non-refundable
  • During blackout weeks, all payments and deposits are non-refundable
  • If materials have been cut or prepared for your home, the cost may be deducted from any refundable portion

50% DEPOSIT – RULES & PURPOSE

If you do not pay in full at checkout, a 50% deposit is required to secure your installation.

  • Reserves your installation window
  • Allows preparation of materials specifically for your property
  • Protects availability during the short holiday season

Deposits are non-refundable. Your installation is not confirmed until your deposit is received.

CANCELLATIONS

  • Deposits are non-refundable
  • Cancellations more than 72 hours before installation may receive a one-time courtesy credit
  • Cancellations inside 72 hours result in forfeiture of the deposit
  • During blackout weeks, cancellations are not permitted

RESCHEDULING

  • More than 72 hours in advance: permitted when availability allows
  • Inside 72 hours: deposit forfeited or $99 reschedule fee
  • Missed access counts as rescheduling inside 72 hours
  • No rescheduling during blackout weeks

FAILURE TO PROVIDE ACCESS

  • Deposit forfeited and $99 reschedule fee applies
  • Examples: locked gates, pets, blocked ladder areas, no power, unsafe conditions

WEATHER & SAFETY

We do not climb or operate in unsafe conditions.

  • Wet roof surfaces
  • High wind
  • Lightning or thunderstorms
  • Any unsafe or hazardous condition

Weather delays do not qualify for refunds. Installations are moved to the next safe, dry window. Priority upgrades are honored in weather-adjusted routing.

PEAK-SEASON BLACKOUT WEEKS

  • Thanksgiving week
  • First week of December
  • Week leading into Christmas

During these weeks, deposits and payments are non-refundable and cannot be rescheduled.

BALANCE WHEN YOU DO NOT PAY IN FULL

  • Remaining 50% is due on or before installation day
  • Card on file may be charged automatically
  • Non-payment may delay takedown or future bookings

OWNERSHIP OF LIGHTS

Customers own their lighting after installation unless otherwise stated. TwinkleTask retains ownership of clips, cords, and professional hardware. Optional SafeKeep™ storage is available.

DAMAGE, INTERFERENCE & EXCLUSIONS

  • Not responsible for damage caused by wildlife, pets, landscaping equipment, or other contractors
  • Not responsible for homeowner adjustments or electrical issues
  • Severe weather may cause damage outside our control
  • Repairs are billable when caused by non-TwinkleTask factors

RELATED PAGES

CONTACT
TwinkleConnect™
TwinkleChat™
Phone: 877-955-5550
Email: hello@twinkletask.com

!