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TwinkleTask Promise™

TwinkleTask Promise™ – Warranty & Repair Commitment

Holiday lighting should feel joyful, not uncertain. TwinkleTask Promise™ is our written commitment to fast repairs, clear expectations, and dependable seasonal support. As part of TwinkleSafe™, it explains what happens if something goes wrong, how repairs work, and where the limits are so there are no surprises.

In plain English — what this means for you

  • If part of your display goes dark, we come back quickly.
  • You never chase a call center or wonder who to contact.
  • Repairs are handled by trained, insured crews.
  • Weather and safety matter, so we don’t send crews onto wet roofs or into storms.
  • You know what is covered, what isn’t, and how long your coverage lasts.

If you ever have a question, you can reach us through TwinkleConnect™, TwinkleChat™, by calling 877-955-5550, or emailing hello@twinkletask.com.

Our 24-Hour Repair Promise

Every TwinkleTask installation includes our 24-Hour Repair Promise. During your active display season:

  1. We review your request within one business day.
  2. We schedule a repair visit within 24 business hours or the next safe, dry day if weather is an issue.
  3. We send a trained, insured crew member to diagnose and repair the issue as quickly and safely as possible.

We never outsource repair calls. You’ll always work with TwinkleTask staff and TwinkleTask crews.

What we promise

  • Respond quickly with 24-hour repair scheduling.
  • Use fully insured, professionally trained crews.
  • Stand behind commercial-grade materials all season.
  • Install and repair using HOA-friendly methods.
  • Communicate clearly about weather and timing.
  • Document major repair adjustments when appropriate.

What we can’t promise

To stay safe and honest, there are some things we cannot guarantee:

  • Unsafe work in rain, lightning, high winds, or on wet roof surfaces.
  • Repairs for displays altered by customers or third parties.
  • Coverage for non-TwinkleTask lighting or hardware.
  • Coverage for severe external events like storms, flooding, or animals.
  • Instant 24/7 emergency response (we are fast, but not a 911 service).

What’s covered during your display season

Your TwinkleTask Promise™ covers you for:

  • Bulbs or strands that fail under normal use
  • Clips or connections that loosen under normal weather conditions
  • SmartSync™ Controller issues related to programming or function
  • Hardware or wiring issues related to our installation

Coverage is active from your completed installation date through your scheduled takedown date for that season.

What isn’t covered

  • Damage from severe storms, flooding, or hurricane-level winds
  • Damage from pets, wildlife, or landscaping equipment
  • Intentional tampering, removal, or re-routing by anyone other than TwinkleTask
  • Outages caused by home electrical problems or non-GFCI outlets
  • Damage that occurs after your scheduled takedown window

If we find that a repair falls outside the standard warranty, we’ll explain why and provide a clear quote before we proceed.

How to request a repair

  1. Take a quick photo or short video of the issue if possible.
  2. Contact us through TwinkleConnect™ (online form), TwinkleChat™, call 877-955-5550, or email hello@twinkletask.com.
  3. Include your name, property address, a brief description of the issue, and when you first noticed it.

We’ll confirm receipt, review your request, and schedule a repair window that balances speed with safety.

Weather and safety policy

  • Repairs may be delayed during active storms, rain, lightning, or high winds.
  • We may adjust your repair window by 24–48 hours if roof or ladder work cannot be done safely.
  • Ground-level or low-risk repairs may still be completed in light weather when appropriate.

If we need to move your repair appointment for weather, we’ll notify you and reschedule you for the next safe, dry day.

Priority repairs for scheduling upgrades

If you choose a scheduling enhancement such as TwinkleTask Priority™ or TwinkleTask Now™, your job receives:

  • Priority placement in the repair queue during your active display period
  • Faster rescheduling after weather-related delays where possible

These upgrades are optional, but they’re a smart choice for event hosts, short timelines, and highly visible displays.

How TwinkleTask SafeKeep™ Seasonal Storage supports your display

When you add TwinkleTask SafeKeep™ Seasonal Storage, we:

  • Takedown, label, and barcode your décor at the end of the season
  • Store it in our insured facility in clearly organized bins
  • Inspect and prepare your lighting before next year’s reinstall
  • Prioritize your installation window for the following season

SafeKeep™ doesn’t change your basic warranty, but it supports a smoother, faster setup and gives TwinkleTask the first opportunity to serve you again next year.

Peace-of-mind checklist

  • 24-hour repair scheduling during your active display season ✔
  • Commercial-grade lights and hardware ✔
  • Insured, trained installation and repair crews ✔
  • HOA-friendly materials and methods ✔
  • Clear coverage and clear limits ✔
  • Real people you can call, message, or email ✔

Helpful links

If you’re ever unsure, just ask

You can reach us at:
TwinkleConnect™ (online contact form)
TwinkleChat™ (live support)
Phone: 877-955-5550
Email: hello@twinkletask.com

TwinkleTask Promise™ exists so you can enjoy your holiday lighting with confidence, knowing that if something goes wrong, we already have a plan to make it right.

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