TwinkleHub™ – Your Guide to TwinkleTask
Your central guide to our story, our people, and every service that makes your holiday season feel effortless.
TwinkleHub™ is the home for everything that lives around your holiday lighting — our story, our team, our service area, our technology, our FAQs, our policies, and every way to reach us. If Lighting Packages and Enhancements show you what we install, TwinkleHub shows you who we are, how we work, and how we take care of your family all season long.
Use this hub to explore TwinkleTask at your own pace. Whether you’re a first-time customer in a new-build community or a returning family who already trusts us with your home, everything you need to feel confident and informed starts here.
Learn who we are
TwinkleTale™ is where you’ll find the heart behind TwinkleTask — how a young mom rebuilding her life created a service for families in new homes, the ones celebrating their very first holiday seasons together. It’s the story of why we exist, who we’re here for, and the “drive-up” and “first Christmas in a new home” moments that shape everything we do.
TwinkleTeam™ – The People Behind Your Holiday Glow
TwinkleTeam™ introduces you to the people who make your display possible: the founder who built TwinkleTask for young families, the safety director who created our SecureInstall™ standards, the operations lead who keeps your season running smoothly, the master electrician who protects your home’s power, and the seasonal crews who bring it all to life. It’s where you can see the humans behind the lights — and why you can trust them with your home.
Get help & stay connected
TwinkleConnect™ – Contact TwinkleTask
TwinkleConnect™ is the simplest way to reach us. Call, text, email, or send a short message through the on-page form — whatever works best for you. Returning customers can ask for the same layout as last year, update gate codes or pet notes, or request changes to their design. New customers can ask anything: from “Which package fits my home?” to “Can you help me pick a wreath size?”
TwinkleChat™ – Live Chat Support
TwinkleChat™ is our real-time support option. Use it when you want quick help choosing a package, checking availability, or confirming a detail before you book. During the season, it’s one of the fastest ways to get answers while you’re juggling work, kids, and holiday plans.
TwinkleIQ™ is our comprehensive FAQ hub — a calm, organized place where you can browse answers to the questions Houston families ask most often. You’ll find guidance on packages, Enhancements, pricing, TwinkleTech™, deposits, weather, repairs, SafeKeep™, takedown timing, and more. It’s the best place to go when you want to understand how everything works before you schedule.
See where we serve & how we plan
TwinkleMap™ shows you the communities we serve across greater Houston, with a special focus on new-build, family-centered neighborhoods and master-planned communities. It’s written in the same warm, family-first tone you’ll see on the rest of our site, so you can quickly see whether we serve your ZIP code and how lighting fits into your neighborhood’s holiday culture.
TwinkleTech™ – Verified by Satellite Planning
TwinkleTech™ is our measurement and planning system — the behind-the-scenes technology that lets you feel confident booking online without worrying that your price will change later. It uses aerial imagery, appraisal data, and Verified by Satellite™ checks to pre-verify your roofline, peaks, windows, garage, and key landscape areas. If you’ve ever wondered how we know how many feet your home needs, TwinkleTech™ is the answer.
Safety, service & peace of mind
TwinkleSafe™ – Safety, Storage & Service Standards
TwinkleSafe™ brings together the three pillars that protect your experience all season: SafeKeep™ Seasonal Storage, TwinkleTask Promise™ (warranty & repair commitment), and TwinkleTask SecureInstall™ (fully insured installation standards). Visit this hub when you want to understand how we keep your roof, gutters, décor, and schedule safe from the moment we arrive until long after the season ends.
TwinkleTask SafeKeep™ Seasonal Storage
SafeKeep™ explains how we handle takedown, packing, barcoding, and insured storage — and how SafeKeep™ customers get priority installation the following year. It’s the best place to start if you’re tired of attic ladders, hot garages, or damaged décor.
TwinkleTask Promise™ – Warranty & Repair Commitment
TwinkleTask Promise™ spells out how we handle repairs and what’s covered during your active display season. It explains how to request a repair, how quickly we respond, what’s considered normal wear, and where weather, animals, or electrical issues fall in the policy.
TwinkleTask SecureInstall™ – Fully Insured Installation Guarantee
SecureInstall™ covers how our crews work on your property — ladder safety, roof and gutter protection, HOA-friendly hardware, outlet and wiring expectations, and how we make on-site decisions when something isn’t safe. It’s the page to visit if you want to feel fully confident about someone else working on your new home.
Policies, terms & transparency
TwinkleTerms™ – Policy & Standards Hub
TwinkleTerms™ is the centralized home for every written policy that supports your experience. It links to the documents that define how we schedule, install, communicate, protect your data, and support you all season long.
From TwinkleTerms™, you can read:
- Service Standards – how our crews operate on your property, what you can expect on install and takedown days, and how we keep work areas safe and tidy.
- Home Access & Safety – what we need from you (clear driveways, unlocked gates, secured pets, safe ladder zones, working outlets) to keep your installation smooth and safe.
- Booking & Deposit Policy – how deposits work, how we handle cancellations and reschedules, what blackout weeks mean, and how Priority upgrades interact with scheduling.
- Privacy Policy – how we collect, use, and protect your information, including how SMS and email consent works and how to update your preferences.
- Terms of Service – the legal framework for your service, including ownership, liability limits, warranty scope, SafeKeep™ terms, and dispute handling.
- SMS & Email Updates – how our texts and emails work, what “consent” means, how often we message, and how to opt in or out at any time.
Blog, stories & resources
TwinkleTalk™ – Blog & Seasonal Insights
TwinkleTalk™ is where we share helpful articles, seasonal tips, and behind-the-scenes insights — from how to choose the right Lighting Package for your home to what to know about holiday lighting in master-planned communities. It’s a great place to learn, get ideas, and see how other families use TwinkleTask to make their homes feel holiday-ready.
Helpful links
- Explore Lighting Packages
- View Enhancements
- TwinkleSafe™ Hub
- TwinkleTech™ Guarantee
- TwinkleIQ™ FAQ
- TwinkleMap™ – Service Area
Contact
TwinkleConnect™ (online contact form)
TwinkleChat™ (live support)
Call or Text: 877-955-5550
Email: hello@twinkletask.com